Quite a few breakdowns in equipment and vehicles as well. Implementing a proactive approach by having backup vehicles and equipment, we have never went without the tools needed to get the job done.
Some of these people do not realize that a career structure has been set up for them, but have simply looked at this type of work as a “Job” or a mere paycheck. I am conflicted and clearly have not relayed this message very well. No one ever simply handed me this type of structure when I was an employee and said, “This is what you make it”. Nor said, “I see it in you”, so here is more money because you bust your ass more than anybody.
As a business owner, no one ever handed me the blueprint of how a business should be run either. I am not the perfect business owner, but who is? For years I have put others before me and remained loyal as much as one can be. Very aware that is not how to run a business, but my mentality has always been put others before me. No employer has ever done that for me. But it is also clear, people when giving the opportunity will take advantage.
With all of that said, it is clear things need to change, I am not getting any younger. All the training in the world cannot break already established bad habits, it is up to the individual. I have taken a real good look at my part in this journey and have come to the realization that I have not been running my business, like a business. My care for people has actually got in the way of that. Of course we need to take care of our people, but we must also take care of us too.